Privacy Policy
MOR Solutions Ltd is a software company providing, maintaining, and developing software in the leisure industry.
The information we hold about you is either obtained from the public domain or provided by you when you enquire about, purchase, or use a product or service provided by us. This Privacy Policy explains how we collect, use, store, protect, and otherwise process personal information about you.
MOR Solutions Ltd may act in two roles with regard to personal data. We are the data controller for personal data we collect and hold in relation to organisations and individuals with whom we work. We may also act as a data processor when processing personal data on behalf of our clients.
Topics
- What information do we collect about you?
- How will we use the information about you?
- Is client data shared with any third parties?
- How do we store and protect your information?
- How long do we retain your information?
- How can you request deletion of your information?
- Marketing
- Access to your information and correction
- Other websites
- Changes to our Privacy Policy
- How to contact us
What information do we collect about you?
We collect information about you when you enquire about our software solutions or place an order with us for our products or services.
We may also collect information when you voluntarily complete customer surveys, provide feedback, participate in competitions, contact us, or otherwise interact with our services.
Depending on how you interact with MOR Solutions Ltd, the personal information we collect may include:
- Your name and contact details, such as email address, telephone number and postal address.
- Information about your organisation or business.
- Information relating to products or services you have purchased or enquired about.
- Information contained in correspondence between you and MOR Solutions Ltd.
- Information required to manage your account or provide our software services.
- Other information that you voluntarily provide to us.
Where our software is used by one of our clients, MOR Solutions Ltd may process personal data entered into the software by that client. In these circumstances, the client is generally the data controller and MOR Solutions Ltd acts as a data processor. The client’s own privacy policy may also apply to that information.
How will we use the information about you?
We may use your personal information to:
- Provide and manage our products and services.
- Process orders and payments.
- Manage your account.
- Respond to enquiries and requests.
- Communicate with you about our products and services.
- Provide customer support.
- Maintain, develop and improve our software and services.
- Administer surveys, feedback requests and competitions where applicable.
- Detect and prevent fraud or misuse.
- Comply with our legal and regulatory obligations.
- Send marketing communications where you have consented to receive them or where otherwise permitted by applicable law.
MOR Solutions Ltd will not sell your personal information.
In processing an order or providing certain services, we may use credit reference agencies and fraud prevention agencies where appropriate and permitted by law.
Is client data shared with any third parties?
Where certain functionalities within software provided by MOR Solutions Ltd are used, third-party service providers may be involved in processing personal or client data.
Depending on the services used by our clients, these may include:
IONOS — our servers and hosting infrastructure may be hosted by IONOS.
IONOS Privacy Policy / Terms & Conditions
GoCardless — clients may use GoCardless to collect payments by direct debit.
TextAnywhere — clients may use TextAnywhere to send text messages.
PayPal Business — clients may use PayPal Business to collect payments by card.
We may also use other service providers where necessary to provide, maintain and support our software and services. Where we engage third parties to process personal data on our behalf, we take appropriate steps to require them to protect that information and process it only for authorised purposes.
Where MOR Solutions Ltd acts as a data processor for a client, the client’s instructions and applicable data processing arrangements determine how client data is processed.
How do we store and protect your information?
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Our information systems are protected by measures including password-protected databases, password-protected servers and access controls. Access to personal information is restricted to authorised MOR Solutions Ltd personnel who require access for legitimate business purposes.
No method of transmitting or storing information can be guaranteed to be completely secure. However, we take reasonable steps to protect the personal information entrusted to us.
How long do we retain your information?
We are committed to the principle of storage limitation and will retain personal data for no longer than is necessary for the purposes for which it was collected, unless we are required or permitted by law to retain it for longer.
The length of time we retain information depends on the nature of the information, why we collected it, our ongoing relationship with you, and any applicable legal, accounting or regulatory requirements.
When personal data is no longer required, we will securely delete it or, where appropriate, anonymise it so that it can no longer reasonably be associated with you.
Anonymised information that can no longer reasonably be linked to an identifiable individual is no longer considered personal data and may be retained and used for legitimate business purposes.
How can you request deletion of your information?
You may request the deletion of personal information that MOR Solutions Ltd holds about you.
To request deletion of your personal information, please contact us by email at info@morsolutions.co.uk and use the subject line “Data Deletion Request”.
Your request should include:
- Your name.
- The email address or other contact details associated with your account or records.
- Your organisation, if applicable.
- A clear statement that you are requesting deletion of your personal information.
We may need to contact you to verify your identity before processing your request. This is to help protect your personal information and prevent unauthorised deletion requests.
Once your identity has been verified, we will review and process your request within a reasonable period and in accordance with applicable data protection laws.
In some circumstances, we may be required or permitted by law to retain certain information, or we may need to retain limited information to establish, exercise or defend legal claims, prevent fraud, comply with legal obligations, or maintain necessary business records. Where this applies, we will retain only the information that is necessary and will explain this where appropriate.
Where you use software provided by MOR Solutions Ltd on behalf of another organisation, that organisation may be the data controller for the information held in the software. In such circumstances, you may also need to submit your deletion request to the relevant organisation.
Marketing
We may send you information about our products and services that may be of interest to you.
Where we rely on your consent to send marketing communications, you may withdraw your consent at any time. You also have the right to object to or opt out of receiving marketing communications where applicable.
If you no longer wish to receive marketing communications, you can contact us at info@morsolutions.co.uk or use the unsubscribe option included in a marketing communication where available.
We will not sell or publicise your personal information for marketing purposes.
Access to your information and correction
You have the right to request access to the personal information that we hold about you.
If you would like a copy of some or all of your personal information, please contact us using the details provided in the How to contact us section below.
We want to make sure that the personal information we hold about you is accurate and up to date. You may ask us to correct information that you believe is inaccurate or incomplete.
You may also request deletion of your personal information as described in the How can you request deletion of your information? section above.
Other websites
Our website or software may contain links to other websites or services operated by third parties.
This Privacy Policy applies only to MOR Solutions Ltd and does not apply to third-party websites or services. When you follow a link to another website, you should review that website’s privacy policy before providing any personal information.
Changes to our Privacy Policy
We keep our Privacy Policy under regular review and may update it from time to time.
Any changes will be published on this web page. Where appropriate, we may also notify users of material changes through other reasonable means.
This Privacy Policy was last updated on 20 August 2026.
How to contact us
Please contact us if you have any questions about this Privacy Policy, the personal information we hold about you, or a request to access, correct or delete your personal information.
By email:
info@morsolutions.co.uk
By post:
Information Requests
MOR Solutions Ltd
12 Watermills Close
Andover
Hampshire
SP10 2ND
United Kingdom